Mail-in
Mail-in
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Welcome to our mail-in repair service!
If you are experiencing an issue with your device and are unable to bring it to one of our locations for repair, our mail-in repair service is here to help. Simply follow the steps below to get your device repaired quickly and easily:
Fill out the mail-in repair form: Provide us with information about your device and the issue you are experiencing using the mail-in repair form on our website.
Pack your device: Properly package your device using the original packaging or a sturdy box and bubble wrap to ensure it is not damaged during shipping.
Print and attach the prepaid shipping label: Print out the prepaid shipping label that we provide and attach it to your package.
Ship your device: Drop off your package at a FedEx or USPS location or schedule a pickup.
Wait for repair estimate: We will assess the issue with your device and provide a repair estimate within 48 hours of receiving your device.
Approve or decline the repair estimate: If you approve the repair estimate, we will proceed with the repair. If you decline the repair estimate, we will return your device to you at your expense.
Wait for repair: Once you have approved the repair estimate and paid for the repair in full, we will begin the repair process.
Get your device back: Once the repair is complete, we will return your device to you using the prepaid return shipping label provided by us.
We appreciate your business and look forward to helping you get your device back in working order. If you have any questions or concerns, please don't hesitate to contact us.
How does the mail-in repair process work?
How does the mail-in repair process work?
The mail-in repair process is simple and convenient. First, you will need to fill out a repair request form on our website and include a description of the issue with your iPhone. Then, you will need to package your iPhone securely and send it to the address provided in the repair request confirmation email. Once we receive your phone, we will assess the damage and provide you with a repair quote. If you accept the quote, we will proceed with the repair and send your phone back to you once it is completed.
Is it safe to mail my iPhone for repair?
Is it safe to mail my iPhone for repair?
Yes, it is safe to mail your iPhone for repair with us. We use secure packaging materials and trusted shipping carriers to ensure that your phone arrives at our repair facility in good condition.
How long will it take to get my iPhone back after I mail it for repair?
How long will it take to get my iPhone back after I mail it for repair?
The amount of time it takes to get your iPhone back after you mail it for repair will depend on the extent of the damage. We will provide you with an estimated turnaround time when we provide you with the repair quote.
Will my personal data be safe during the repair process?
Will my personal data be safe during the repair process?
Yes, we take the protection of your personal data very seriously. We will handle your phone with care and take steps to protect your data during the repair process. However, we recommend that you back up your data and wipe your phone before sending it for repair, just to be on the safe side.
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